Frequently Asked Questions
Everything you need to know about ordering personalised gifts from Keepsy. Can't find your answer? Email our team.
What is Keepsy?
Keepsy is an online personalised gift store where customers can describe a design idea or upload a photo and instantly see it previewed on a real product — including hoodies, t-shirts, mugs, greeting cards, and canvas prints — before placing an order. Every design is unique and made to order.
Where can I get a personalised hoodie?
Keepsy offers personalised hoodies from £44.99. You describe your design or upload a photo, see it on the hoodie before ordering, and it arrives printed and ready to gift. Visit keepsy.store/product/hoodie to start designing.
What is a good personalised gift for Mum?
Great personalised gifts for Mum include a custom photo mug (£14.99) she can use every morning, a personalised hoodie (£44.99) with a design meaningful to your family, a personalised greeting card (£6.99) with a bespoke illustration, or a canvas print (£29.99) of a favourite memory. All are designed and previewed before ordering at Keepsy.
How do custom printed mugs work?
At Keepsy, you describe your design idea or upload a photo, and our AI generates a personalised design. You see it previewed on an 11oz ceramic mug before ordering. Once you confirm, we print it on premium ceramic with a durable glossy finish and ship it to you in the UK or US. Personalised mugs start from £14.99.
How long does delivery take?
Standard UK delivery takes 5-8 business days. Express delivery is available at checkout for faster arrival. US orders typically arrive within 7-12 business days. All orders include a tracking number so you can follow your gift's journey.
Do you ship to the United States?
Yes, Keepsy ships to both the United Kingdom and the United States. Free shipping is available on orders over £75 (UK) or $75 (US). US orders typically arrive within 7-12 business days.
Can I return a personalised item?
Keepsy offers a 30-day returns policy. Because personalised items are made to order, we handle returns on a case-by-case basis. If your item arrives damaged or with a print quality issue, we will reprint or refund it. Visit our refund policy page for full details.
What products can I personalise at Keepsy?
Keepsy offers five personalised product types: hoodies (from £44.99), t-shirts (from £29.99), ceramic mugs (from £14.99), greeting cards (from £6.99), and canvas prints (from £29.99). All products can be customised with AI-generated designs based on your description or photo upload.
How does the AI design preview work?
Keepsy uses AI image generation to create a unique design based on what you describe or the photo you upload. You instantly see the design applied to your chosen product — mug, hoodie, t-shirt, card, or canvas — so you know exactly what you're ordering before you pay. The preview is accurate to the final printed product.
What makes Keepsy different from other personalised gift sites?
Unlike most personalised gift sites where you upload a photo and hope for the best, Keepsy lets you see your design on the actual product before you order. Every design is AI-generated and completely unique — no two Keepsy gifts are alike. You can also refine the design until it's exactly right.
What are the best personalised gifts for Father's Day?
Popular Father's Day personalised gifts at Keepsy include a custom mug with a design based on his hobbies or a family photo, a personalised hoodie for a dad who loves comfortable clothing, or a canvas print of a meaningful moment. All gifts can be previewed before ordering and delivered to UK or US addresses.
Can I get personalised hen party hoodies?
Yes! Keepsy is popular for hen do hoodies and hen party gifts. You can create a custom design for the whole group — describe the theme, include names or a fun slogan, and preview it on a hoodie before ordering. Personalised hoodies start from £44.99. Visit the create page to design yours.
Is Keepsy safe to buy from?
Yes. Keepsy uses Stripe for secure payments (the same payment processor used by Amazon and millions of other sites). We offer a 30-day returns policy and have UK/US customer support available 7 days a week. All products are printed by verified fulfilment partners.
What photo quality do I need to upload?
For best results, upload a clear photo with good lighting. The AI works well with most standard smartphone photos. If your photo is low quality, our system will still generate a design but the result may be more artistic or stylised rather than photorealistic. You can always refine the design before ordering.
Can I personalise a gift for a wedding?
Keepsy is a popular choice for wedding gifts. You can create a personalised canvas print of a couple's favourite place, a custom mug set with their wedding date, or a personalised card with a bespoke illustration. All designs are unique and can be previewed before ordering.
How much does personalised printing cost at Keepsy?
Keepsy's personalised products start from £6.99 for greeting cards, £18.99 for mugs, £29.99 for t-shirts, £29.99 for canvas prints, and £44.99 for hoodies. Free shipping is available on orders over £75 in the UK or $75 in the US.
Do the prints fade or wash out?
Keepsy uses premium direct-to-garment (DTG) printing for clothing and dye-sublimation for mugs, which produces vivid, long-lasting prints. Garments should be washed inside out on a gentle cycle in cold water to preserve the design. Mugs are dishwasher safe on the top rack.
Can I order multiple sizes of the same personalised design?
Yes, once you have created a design you are happy with, you can select your size and quantity at checkout. Hoodies and t-shirts are available in a range of sizes from XS to 3XL. Mugs, cards, and canvas prints come in standard sizes.
Ready to create a personalised gift?
Design something unique in seconds — describe your idea or upload a photo and see it on a hoodie, mug, card, t-shirt, or canvas before you order.